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Refund Policy for Baldwin Meals:

We understand that circumstances may change, and we strive to provide the best experience for our customers. Please review our refund policy for virtual catering services:

  1. Cancellation and Refunds:
    1. If you need to cancel your catering service, please notify us at least 48 hours before the scheduled event time to be eligible for a refund.
    2. Cancellations made within 48 hours of the scheduled event may be subject to a cancellation fee.
    3. In the event of unforeseen circumstances, such as technical issues or force majeure, that prevent us from delivering the catering service, we will provide a full refund.
  2. Refund Eligibility:
    1. Refunds are only applicable to the virtual catering service fee and do not include any additional charges or expenses incurred by the customer.
    2. To be eligible for a refund, the cancellation must comply with the cancellation policy stated above.
  3. Refund Process:
    1. To request a refund, please contact our customer support team via email or phone, providing the necessary details of your cancellation.
    2. Once your refund request is received and approved, we will process the refund within 3 business days using the original payment method.
  4. Non-Refundable Items:
    1. Certain items, such as personalized digital menus or pre-recorded videos, may be non-refundable once the service has been delivered.
    2. Any additional third-party costs or fees associated with the catering service, such as platform fees or delivery charges, are non-refundable.
  5. Modification or Rescheduling:
    1. If you need to modify or reschedule your virtual catering service, please contact us as soon as possible.
    2. We will do our best to accommodate your request, depending on availability and feasibility. Any changes made may be subject to additional charges or fees. Please read and understand our refund policy before purchasing our catering services. If you have any questions or concerns, please reach out to our customer support team for further assistance.


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Contact us at for questions related to refunds and returns.


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